Frequently Asked Questions
Q: If I book a package through your on line
system, how do I choose the dates I want for my activities?
A: Once you have booked any of our packages, you will receive an
immediate confirmation from our credit card/ e-check processor, Pay Pal, along
with a confirmation number. Simply
email us with your dates and we will put you on our calendar,
usually within one business day. You can then confirm your reservations
are on the calendar by clicking on the Boat Calendar button at the
bottom of the primary web page at
www.wetset.com .
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specially discounted deals to get you wet. Just type your email address into the
box above.Q: Do I have to use Pay Pal in order to book
the services I want?
A: Pay Pal is our credit card / e-check processor. Dive only
packages are eligible for credit card payment and dive/accommodation
packages (hotel included) may be reserved with an e check only. There is
never a charge to you for this service. You no longer
have to be a Pay Pal member in order to use this service. If you prefer
to fax us or call us voice to process your reservation you may
contact us here OR by clicking the "Contact
Us" button on any page.
Q: What if something comes up and I have to
cancel my reservations?
A: You should review our cancellation policy
here or click on the "Cancellation Policy" button at the bottom of
any page. Also, Wet Set Water Adventures is extremely interested in
making your dive trip with us, the very best possible. To that end, we
have implemented our exclusive Tank Bank system. See more info at
www.wetset.com/tankbank.html . You will never lose pre paid dives
due to inclement weather or illness again.
Q: We would like to dive with you. Can we
just pay as we go, without making reservations?
A: Of course. The day rate is the internet price (www.wetset.com/pricing.html)
plus the Mexico sales tax of 10%. If you choose to use a credit card to
pay for day rate diving there is an extra 6% credit card processing fee.
Best value is to prepay your diving and avoid the sales tax and credit
card processing fees. Non reserved dives are on a space available basis
only.
Q: What other types of payment do you
accept?
A: We are happy to accept U.S. dollars, pesos and travelers checks.
Credit card payments for diving, processed here, incur a 6% processing fee.
Q: Do you provide transportation or a pick
up/drop off service?
A: Yes, if you book your dive/accommodation packages through our on line
reservation system, we are happy to pick you up and drop you off at any
of our Puerto Morelos hotels. For guests, booking accommodations
separately, we offer drop off service to select hotels, with a multi
tank, multi day dive package. Otherwise, taxis and rental cars are very
easy , readily available and inexpensive.
Q: Do you offer trip insurance?
A: Absolutely. We offer an 80% trip insurance policy that will reimburse
you for up to 80% of your total dive/accommodation package price. We
recommend trip insurance, especially in months during our hurricane
season. (June-November.) Rates vary, but a good rule of thumb is the
premium is around 10% of the package price. To request a quote for trip
insurance, please send us an
email and tell us what package you would like a quote for.
Q: What kind of weather can we expect for
our trip?
A: At the bottom of our primary page,
www.wetset.com , you will find a link to the Weather Channel. Here
you can get projected forecasts up to ten days in advance of your trip.
Generally, our water temp here is in the low to mid 80's F. Bear
in mind that forecasts, especially long range ones are not always
terribly accurate. For a daily forecast, we invite you to
email us.
Q: I have had some medical issues in the
last three years. Can I still dive?
A: Please see our Medical Statement form at
medstatement.html
. If you must answer 'YES' to any of the questions asked, please
email us
for a specific answer, describing your medical condition. We will
respond within 24 hours.
Q: Can I dive more often than twice a day?
A: Absolutely. Our boats leave for 2 tank dives, twice daily ( see our
departure times at
www.wetset.com/diving.html and night
dives with a minimum of 2 divers on request. We recommend that you have a dive computer if you are
going to dive more often than twice a day. We are happy to loan you a
computer if you do not have one. There is no charge for this service.
Q: How much do you charge to rent scuba or
snorkel gear?
A: When you book your diving/snorkeling on line, we are happy to provide
you with whatever gear you may need. No charge. We have a limited
availability of wet suits, so if you need one please let us know when
you book.
Q: I see you offer spear fishing. I am
not sure I want to be in a boat with people with spear guns.
A: Yes, we do offer spear fishing. However, we never mix spear fishing
and recreational divers in one boat. We also offer wrecks, walls, drift
diving and more. We can customize your dive package so that you are
diving the types of dives you want.
Q: What kind of diving should I expect?
A: We have an incredibly diverse multi reef system here. We plan dives
based on the experience level, comfort level of our divers and environmental
conditions, daily. We offer 32 different dive sites ranging from the
very shallow and mild to very deep and wild. See more about our diving
here or click the "Our Dives" or "Diving" link
from any page.
Q: Do you have your own boats? What type of
boats do you use for diving/snorkeling/fishing?
A: We use typical Mexican made pangas. They are 26 and 27 feet long
respectively. They each have a full cover for sun protection and come
equipped with depth finder, gps, radio and cell phone. They also have
USCG rated life jackets in the snorkel boats. Dive boats have bcd's and
extra life jackets for non diving members of the trip. Purified bottled
water is available on both boats. Fresh water rinse tubs for your camera
equipment is available by request. Both boats have a dry area cabinet to
store your keys, wallet, etc. Walk up, side mounted ladders make
re entry into the boat a breeze.
Q: If we have inclement weather during our
trip, what can we expect?
A: If the port is closed for small craft, we have two excellent very
shallow dive sites within the National Park system. Alternatively, we
also offer an upgrade option to take you to the
cenotes for fresh water
cavern diving. For other options please see our
cancellation policy. We also have a Wet Set exclusive,
Tank Bank to ensure
that you never lose pre paid dives again.
Q: I am a large/small diver. Do you have
gear to loan me?
A: Yes, we have BCD's from 3XL - XS. Wet suits may be more difficult. We
have a limited number of loaner wet suits so if you have one, you
should bring it with you. A 3 mm shorty is sufficient for May-October
and a 3mm full suit is recommended for our winter dives. Water temps
hover around 80 -84 degrees F year round.
Q: Are night dives or night snorkeling trips
available?
A: You bet. We do night dives or night snorkel trip upon request,
subject to weather conditions. We need a minimum of 2 divers/snorkelers
to book a night dive/snorkel. If you are planning a 7 night
dive/accommodation booking through our on line system, night
dive/snorkeling is free.
